4 Steps Towards Resilience
One of my roles as a consultant over the years in what is now commonly called organisational resilience has been to come alongside Critical National Infrastructure businesses to identify threats/risks that an organisation may be vulnerable to, perform a gap analysis of organisational capacity and capability to deal with those threats/risks, then, identify opportunities for enhancement to enable a more resilient response.
I can share with you that regardless of the subject matter under review, the opportunities for enhancement identified came with the caveat that resilience is a journey not an end point. In other words, you can never be 100% resilient to all risks and threats, however, you can be more, or you can be less resilient than you are now. So, on the journey to resilience, I see my role as giving people a road map so that they can take the steps they need to becoming ‘more’ rather than ‘less’ resilient. It is however up to them whether they choose to take those steps or not.
So how does this apply to the small business owner, I mean, we can understand the large corporations taking organisational resilience seriously and going for ISO accreditation, but if you’re a sole trader already running or looking to start an online business, how does organisational resilience apply to you?
Well the first thing I would ask is, are you serious about starting/running an online business, or is it more like a hobby, something you’ll dip in and out of when you feel like it?
Only you can answer that question, but for those who are serious about running an online business, then all I can say is please do be serious about it, and do run it as you would any business, and that includes identifying threats and risks that you need to deal with.
The importance of your digital data
As an online business owner, think about how much you rely on your digital data, such as customer details, quotes, orders, and payment details. Now imagine how long you would be able to operate without that data?
You see, the truth is, all businesses, regardless of size, should take regular backups of their key data, and make sure that these backups are recent and can be restored. By doing this, you’re ensuring your business is more rather than less resilient, and can still function following an impact such as a flood, fire, physical damage, theft or other loss.
So to encourage you to be more rather than less resilient in your online business, here are 4 steps you can consider taking:
Step 1: Identify what data you need to back up
Your first step is to identify your essential data. That is, the information that your business couldn’t function without. Normally this will comprise documents, photos, emails, contacts, and calendars, most of which are kept in just a few common folders on your computer, phone, tablet or network.
Step 2: Keep your backup separate from your computer
Whether it’s on a USB stick, on a separate drive or a separate computer, access to data backups should be restricted so that they are not permanently connected (either physically or over a local network) to the device holding the original copy Ransomware (and other malware) can often move to attached storage automatically, which means any such backup could also be infected, leaving you with no backup to recover from. For more resilience, you should consider storing your backups in a different location, so fire or theft won’t result in you losing both copies. Cloud storage solutions are a cost-effective and efficient way of achieving this.
Step 3: Consider the cloud
You’ve probably already used cloud storage during your everyday work and personal life without even knowing – unless you’re running your own email server, your emails are already stored ‘in the cloud’.
Using cloud storage (where a service provider stores your data on their infrastructure) means your data is physically separate from your location. You’ll also benefit from a high level of availability. Service providers can supply your organisation with data storage and web services without you needing to invest in expensive hardware up front. Most providers offer a limited amount of storage space for free, and larger storage capacity for minimal costs to small businesses.
Step 4: Make backing up part of your everyday business
OK, so backing up is not a very interesting thing to do (and there will always be more important tasks that you feel should take priority), but the majority of network or cloud storage solutions now allow you to make backups automatically. For instance, when new files of a certain type are saved to specified folders. Using automated backups not only saves time, but also ensures that you have the latest version of your files should you need them.